How does WebEngage calculate total monthly usage of survey responses?
Actual individual user responses (with at least one question answered) are considered in the usage limit. You can create a single question survey or a multi-question survey, the limit simply depends on...
View ArticleHow could one remove the WebEngage WordPress Plugin?
You’ll need to deactivate the plugin in your WordPress admin panel. That will remove the integration code.
View ArticleCan we use the standard package for just 2 or 3 months or do we need to...
You can use it for the period you wish (monthly basis) and make the payment accordingly. You can upgrade or downgrade anytime. For all information regarding pricing, please refer to: WebEngage Pricing...
View ArticleWhat are the features that one gets with the enterprise plan?
Enterprise plan offers following additional feature: Higher monthly usage limits for each of the product. Monthly limits for notification views, notification clicks, survey responses and feedback...
View ArticleIs it possible to set a rule to identify a visitor coming from social media?
Sure, it is possible. While targeting surveys/notifications, you need to choose “Traffic Source” based targeting and select “Social Media” as the channel. When a visitor clicks on a link of your...
View ArticleIs it possible to show a notification to users coming from a specific location?
Yes, it is possible to target visitors coming from a particular geo location and show them a notification on your website. The closest the system provides targeting is at city level. Geo location is...
View ArticleHow can I be over my notification limit, just four days into the billing...
Your account is in the Basic plan, which has a 100k/month impression limit on Notification views. You exceeded that for the current cycle. See this link to get an overview of limits –...
View ArticleHow many notifications can one make and run per month?
There is a limit on maximum number of active notifications you can run at a time. If you wish to activate a new notification, you need to de-activate the notifications that are not in use. The System...
View ArticleIf a customer hits the maximum limit of their usage earlier than estimated,...
In case you are hitting your monthly usage limits, you can easily upgrade to a higher plan. System sends out alert messages to you when you hit 50%, 80% and 95% of your limits allowing you to upgrade...
View ArticleWhat is the Enterprise pricing of WebEngage?
For enterprise pricing please contact at: 1 (408) 890-2392 (US) or +91 (22) 67259495 (India). To check out features, pleas take a look at our pricing section.
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How do I create segments of users based on their acquisition channel?
Of all the data that WebEngage gleans for your business, Acquisition Source is one of the most important factors when it comes to defining segments based on them. Google Analytics defines Acquisition...
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Tracking GTM custom Events in WebEngage
WebEngage SDK’s allow you to track custom events and user logins/attributes. Which you can use later for user-segments analytics and even for targeting engagements. Its a very powerful way of knowing...
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Targeting Rules Explained – Whom to show, Where to show and When to show?
The WebEngage targeting engine enables you to target your on-site campaigns towards specific user segments. The targeting rules are divided into 3 broad categories, as seen on the Targeting page as...
View ArticleDoes WebEngage Widget affect my website’s performance ?
WebEngage widget integration code requests a JavaScript file webengage-min-v-4.0.js, which loads asynchronously. Everything after that gets triggered on DOMContentLoaded event...
View ArticleHow to make WebEngage work on single page applications?
WebEngage widget is initialized on the page load. All the custom and rule data, you may want to use, will be understood at this point. So WebEngage might not work seamlessly with web-apps using a...
View ArticleHow to disable feedback tab on mobile ?
Currently there is no way to disable the feedback tab just on the mobile-site and keeping it on your desktop site. However, you could use the following script to make sure you don’t show the...
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How to track WebEngage Events with Google Tag Manager and Universal Analytics...
In order to track WebEngage Events with Google Tag Manager (GTM) with Universal or Classic Analytics Tag Type, you would have to implement the solution in two steps: Step 1: Google Tag Manager (GTM)...
View ArticleHow can a user answer a survey more than once, so that the user could rate...
You can make use of scope feature in surveys. It is available in JavaScript API. By default, the scope of the response gets tied to user session and hence once a response is submitted it doesn’t appear...
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How can we move WebEngage feedback widget from left to right on our website?
You would have to go to Feedback ‘Settings’ in your dashboard and go to the field named ‘Feedback tab alignment’. Here you can choose your desired alignment.
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Can we add video in notification? If yes, then how?
Yes, it is possible to add video in the notification. You would need to use either classic layout or the box layout. You need to paste the video embed code in the rich text box of notification layouts....
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